When you use our website and place your order, you agree to the following terms:
Privacy
Green Thumbs Galore LLC protects your private information. We do not store your credit card information.
If you select to login with your social account, we will collect only your public available information such as your name to prefill the account registration and to speed you through the shopping cart check-out process. We share your name and address with our 3rd party shipping partner when we create mailing labels for any orders you place with us. We do not share your information in any other manner or through any other channels.
If you like to have your information removed from our database, please send us an email with your request. You can also delete your account and all associated information yourself by selecting 'close my account' under account preferences once you are logged in.
Plant Guarantee
We guarantee that your plants will arrive healthy and true to cultivar. If you're not satisfied within the first 5 days of receiving, give us a call at 423-304-5850 so we can help make it right! We want to know immediately!
Plants are living things and will need proper care and nutrients to acclimate to their new environments. Neglect or purchasing plants that are not suitable for your growing zone or soil type are not included in this guarantee.
Replacement plant shipping cost is at the customer’s expense.
Order Warranty
We do make mistakes on rare occasions. If your order is incorrect, please contact us right away. If your plant blooms not true please let us know so we can make things right.
Canceling an Order
Requests for cancellation must be made by calling 423-304-5850. Canceled orders that have not yet been shipped but are in the process of being packed and shipped, will be charged a 10% cancellation fee. If tracking information has been associated with your order, we will not be able to cancel any longer as your package is in transit to you.
Shipping Dates
You will be able to select your desired shipping time during checkout from our shipping calendar. We cannot guarantee these shipping dates. Shipping live products has its challenges and occasionally Mother Nature will not abide by our time frames.
We will delay shipping due to severe weather forecasts in your area or ours and sometimes the seasons are delayed so plants take longer to reach specifications. Although these types of delays are rare, we try to keep you informed. The health of your plants is our highest concern.
Oops - Alive or Dead?
We cannot guarantee Mother Nature, hungry animals, plants shipped out of recommended zones, human damage, extreme weather damage, over watering, drought, insects, disease or poor soil conditions. Plants are living organisms that can die from a hundred different causes beyond our control. We do our best to make sure you are getting a quality product.
The easiest way to determine if your plant is still alive is to touch its stem. If it feels cool to your fingers, it's alive. if it feels warm, it's most likely dead.
Many plants go dormant or semi-dormant in the fall through early spring. These plants are completely healthy but may exhibit fewer leaves, browning of leaves or no leaves at all. This is normal and essential to the plant’s health and your plants will sprout out in spring.
Accessibility
Green Thumbs Galore LLC is continually improving our website to make it as accessible as possible. If you have any questions about the accessibility of the website, or if you have suggestions about improving the usability or accessibility of the website, please send us a message.
To increase the size of text and images, adjust your browser settings by pressing the control or command key and the plus ➕ key at the same time.
Dispute Resolution
You agree that all matters relating to your access to or use of the Site, including disputes, will be governed by the laws of the United States and the State of Tennessee without regard to its conflicts of law’s provisions. You agree to the personal jurisdiction by and venue in the state and federal courts in Hamilton County, Tennessee, and waive any objection to such jurisdiction or venue. Green Thumbs Galore LLC shall not, in any event, be liable for damages in an amount greater than the original purchase price of the product(s). Should Green Thumbs Galore LLC prevail, it will be entitled to costs and attorney fees.